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Veterinary Jobs in Ottumwa, IA

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Family Animal Care

Job Description

Family Animal Care in Ottumwa, IA is looking to add another veterinarian to our team! We are a full-service small animal practice with one-of-a-kind clients. Our doctors are supported by a great support staff, and together, we offer the best quality veterinary medicine. Here we see standard wellness and vaccine visits and advanced diagnostic and complex surgical cases. Our practice serves as an opportunity for anyone looking to advance various skills. We welcome DVMs of all experience levels and would be happy to mentor any new graduates!

About the area

The Ottumwa area is filled with so much to do! There are miles of biking/hiking trails, 26 parks with over 600 acres of open land, art galleries, concert venues, shopping outlets, and more. All kinds of events take place year-round, such as farmer’s markets, balloon races, cultural festivals, and barbeques. We are located right along the scenic Des Moines River and offer a little something for everyone!

Veterinarian

Family Animal Care in Ottumwa, IA is looking to add another veterinarian to our team! We are a full-service small animal practice with one-of-a-kind clients. Our two doctors are supported by a great support staff and together we offer the best quality veterinary medicine. Here we get to see standard wellness and vaccine visits as well as advanced diagnostic and complex surgical cases. We utilize equipment such as computed radiography, digital dental radiology, in-house CBC and chem machines, and ultrasound!

We welcome DVMs of all experience levels and would be happy to provide individualized mentorship to any new graduates. For those with any special interest, some of our newly offered services include orthopedics and exotic animal care.  Our practice serves as an opportunity for anyone looking to advance a variety of different skills. Come join our awesome team!

One of the ways we strive to improve the lives of veterinarians is by providing you with comprehensive benefits:

  • Generous compensation package
  • Flexible 4-day schedules with rotating weekends
  • No emergency or on-call hours
  • Career path opportunities
  • Generous paid time off
  • Medical, dental, vision, life, and disability insurance
  • 401(k) or Roth IRA with company match
  • CE Allowance
  • AVMA dues
Veterinary Technician

From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology, allowing us to provide the best possible care for your pet. Trust us to be your partner in your pet’s health and wellness journey.

Position Purpose
The Veterinary Technician assists the veterinarians and lead technicians with patient care and treatment, monitors hospitalized pets, maintains inventory, prepares prescriptions, performs routine in-house laboratory work, educates clients regarding veterinary care and procedures, and assists with surgical procedures.

Veterinary Technician Competencies

  • Patience & Compassion: Remaining professional while still making teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with veterinarians and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of veterinarians and sometimes patient owners. Picking up the needs of veterinarians and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

  • Assist veterinarians in the practice of veterinary medicine and surgery and other tasks as needed.
  • Assist veterinarians in outpatient exams by taking histories, vital signs, and weights, as well as providing client education.
  • Prepare patients for surgery and monitor vital signs of the patient during surgery.
  • Obtain blood, stool, and other samples; perform in-hospital laboratory testing and prepare specimens for outside laboratories.
  • Take, develop, and maintain radiographs following proper safety procedures.
  • Provide basic animal handling and restrain animals during exams.
  • Administer and monitor medications, anesthesia, vaccines, and treatments at the discretion of the veterinarian.
  • Clean and straighten exam rooms, treatment, and lab areas; restock exam rooms with supplies. Assist other team members to keep the public areas of the practice clean; clean and maintain all medical equipment.
  • Demonstrate warmth, courtesy and professionalism in all interactions with clients; exercise compassion and care in all interactions with patients.
  • Communicate with veterinarians and practice team members including client discussions, patient plans, client concerns, etc.
  • Any other duties as assigned.

Requirements / Qualifications

  • Previous veterinary experience preferred
  • Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
  • Practice OSHA safety techniques including proper PPE
  • Basic math and the ability to calculate medication dosages
  • Basic computer skills, familiarity with MS office applications, etc.
  • Strong communication skills to ensure patient safety

Benefits Offered

  • Paid time off
  • Health, dental, and vision insurance
  • Retirement benefits (401k, Roth k and matching)
  • Bonus incentive
  • Career and professional development opportunities
  • State licensing fee reimbursement for credentialed technicians
  • VTNE support
  • Employee Assistance Program
  • Employee Referral Program
Client Service Representative

Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology, allowing us to provide the best possible care for your pet. Trust us to be your partner in your pet’s health and wellness journey.

We are excited to add a new member to our team! We are looking for an individual who is good at communicating, organization, and multi-tasking, and who is ready to work in a fast-paced environment. The ideal candidate would have 1-2 years’ prior experience working in reception or customer service.

Operating Hours:
Monday, Wed, Thursday, Friday 7:30a-5:30p
Tuesday 7:30a-7:00p
Saturday 7:30a-12:00p

We are proud to offer our teammates comprehensive benefits:

  • Medical, Dental, and Vision insurance
  • Disability insurance
  • Life insurance
  • Paid time off
  • 401(k) with match
  • Flexible schedule

Position Purpose

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Client Service Representative Competencies

  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
  • Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying patient visit outcomes to clients and teammates to ensure successful client care, applying excellent written and verbal skills.
  • Active Listening: Following the expressed wishes of teammates and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm and appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Previous reception experience required

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 4×10
  • Monday to Friday
  • Weekends as needed

Work setting:

  • In-person

Experience:

  • reception: 1 year (Preferred)
  • veterinary: 1 year (Preferred)
  • Phone etiquette: 1 year (Preferred)
  • Front desk: 1 year (Preferred)
  • Customer service: 1 year (Preferred)