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Veterinary Jobs in Ottumwa, IA

Open Positions

Family Animal Care

Job Description

Family Animal Care in Ottumwa, IA is looking to add another veterinarian to our team! We are a full-service small animal practice with one-of-a-kind clients. Our doctors are supported by a great support staff, and together, we offer the best quality veterinary medicine. Here we see standard wellness and vaccine visits and advanced diagnostic and complex surgical cases. Our practice serves as an opportunity for anyone looking to advance various skills. We welcome DVMs of all experience levels and would be happy to mentor any new graduates!

About the area

The Ottumwa area is filled with so much to do! There are miles of biking/hiking trails, 26 parks with over 600 acres of open land, art galleries, concert venues, shopping outlets, and more. All kinds of events take place year-round, such as farmer’s markets, balloon races, cultural festivals, and barbeques. We are located right along the scenic Des Moines River and offer a little something for everyone!

Veterinarian

Family Animal Care in Ottumwa, IA is looking to add another veterinarian to our team! We are a full-service small animal practice with one-of-a-kind clients. Our two doctors are supported by a great support staff and together we offer the best quality veterinary medicine. Here we get to see standard wellness and vaccine visits as well as advanced diagnostic and complex surgical cases. We utilize equipment such as computed radiography, digital dental radiology, in-house CBC and chem machines, and ultrasound!

We welcome DVMs of all experience levels and would be happy to provide individualized mentorship to any new graduates. For those with any special interest, some of our newly offered services include orthopedics and exotic animal care.  Our practice serves as an opportunity for anyone looking to advance a variety of different skills. Come join our awesome team!

One of the ways we strive to improve the lives of veterinarians is by providing you with comprehensive benefits:

  • Generous compensation package
  • Flexible 4-day schedules with rotating weekends
  • No emergency or on-call hours
  • Career path opportunities
  • Generous paid time off
  • Medical, dental, vision, life, and disability insurance
  • 401(k) or Roth IRA with company match
  • CE Allowance
  • AVMA dues
Client Service Representative

Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology, allowing us to provide the best possible care for your pet. Trust us to be your partner in your pet’s health and wellness journey.

We are excited to add a new member to our team! We are looking for an individual who is good at communicating, organization, and multi-tasking, and who is ready to work in a fast-paced environment. The ideal candidate would have 1-2 years’ prior experience working in reception or customer service.

Operating Hours:
Monday, Wed, Thursday, Fri 7:30a-5:30p
Tuesday 7:30a-7:00p
Saturday 7:30a-12:00p

We are proud to offer our teammates comprehensive benefits:

  • Medical, Dental, and Vision insurance
  • Disability insurance
  • Life insurance
  • Paid time off
  • 401(k) with match
  • Flexible schedule

Position Purpose

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Client Service Representative Competencies

  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
  • Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying patient visit outcomes to clients and teammates to ensure successful client care, applying excellent written and verbal skills.
  • Active Listening: Following the expressed wishes of teammates and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm and appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Previous reception experience required

Job Type: Full-time

Expected hours: 35 – 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 4×10
  • Monday to Friday
  • Weekends as needed

Experience:

  • Reception: 1 year (Preferred)
  • Veterinary: 1 year (Preferred)

     

    Kennel Assistant

    Your pet is an integral part of your family, and whether it’s a healthy or ill visit, you want the best care available at a reasonable price. That’s where we come in! From wellness exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible.

    Modern care is available for your pet from our veterinarians and staffOur services ensure you will receive the finest standard of care available for anything from wellness examinations and vaccinations to sophisticated diagnostics and difficult surgical operations.

    Position Purpose
    Reporting into the Practice Manager, the Kennel Attendant provides care to address the needs of patients that are visiting the practice for grooming and / or boarding.  The Kennel Attendant ensures that the boarding area is clean and safe for all patients by cleaning cages, runs, and ward areas and washing laundry.  The Kennel Attendant walks, feeds, and administers medication to patients (as needed and supervised by Doctor or Technician and based on confidence and experience).

    Groomer Competencies

    • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
    • Collaboration & Teamwork: Carefully coordinating actions with practice team members.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.  Continually looking for ways to help others.
    • Communicating: Conveying boarding outcomes to clients and teammates to ensure successful client care.
    • Active Listening: Following the expressed wishes of clients.
    • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

    Essential Responsibilities

    • Provides great care for patients visiting the practice for grooming and / or boarding.
    • Ensures patients are admitted noting the client’s specific instructions to ensure a quality outcome including contact information and pick up time.
    • Accurately and legibly records information related to the patient such as feeding schedules, appearance, and behavior during practice visit.
    • Observes patient’s appearance and activity for general physical condition, obvious signs of illness, disease and discontent.
    • Appropriately handles patients and as needed, properly restrains hard-to-control patients.
    • Walks patients several times a day to provide exercise and time for elimination of bowels and bladder.
    • Applies knowledge of normal food and liquid requirements and as required, provides special food and liquids.
    • Ensures patients are clean and fresh smelling and have been checked by a Technician / Doctor prior to discharge; ensures patient has all personal property upon exit.
    • Ensures cages and patients are properly numbered and identified and that personal property (toys, treats, blankets, leashes) are stored in the proper areas and identified.
    • Regularly cleans, disinfects and maintain kennels, cages, runs and stalls as often as is necessary to ensure no cages or kennels are soiled and odors are not apparent.  Performs general cleaning in other areas of the hospital to control the spread of disease. Washes and sterilizes water and food bowls.

    Essential Responsibilities continued

    • Launders and dries towels and blankets.
    • Walks hospital grounds regularly and cleans any trash and stool material; empties trash throughout the practice and grounds.
    • In some practices and based on veterinary practice experiences and confidence:
      • Assists with the administration of medications under the supervision of Doctors or Technicians; assists with the administration of medications, post-operative care or preparation of samples for laboratory examination, collect specimens, clean instruments, fill prescriptions as authorized.
      • Provides bathing and grooming services.
    • Performs other duties as assigned.

    Requirements / Qualifications

    • Full or part-time
    • Ability to work on weekends
    • Previous veterinary experience preferred
    • Client satisfaction references preferred